Terms of use

Terms of use





Thank you for visiting our website at https://bornelectric.mahindra.com/ ("Website/ MM Website"). Please read these Terms of Use (the “Agreement” or “Terms of Use”) carefully before using the services offered or information displayed on this Website. This Agreement sets forth the legally binding terms and conditions for your use of the Website and any services provided therein.

"We"/ "M&M"/ "Company" refers to Mahindra & Mahindra Limited, including its subsidiaries, group companies and affiliates (also referred to as “we/our/us”). "You/ you"/ "Your/your"/ "Customer"/ "User" refers to the person or entity accessing the Website and/or availing the services or products offered through the Website.

This Website and the products and services offered through the Website are intended for citizens of India residing in India only and the contents of this Website are subject to the matters set out below, which are to be read in conjunction with the Privacy Policy and Disclaimers appearing on this Website. In case of any confusion, inconsistency and/or dispute between the Privacy Policy and Terms of Use, this Privacy Policy shall prevail. By accessing and browsing the Website or by using and/or downloading any content from the same, you agree and accept the Terms of Use as set forth below.


Your use or viewing the Website is subject to your acceptance of all of the terms and conditions contained in these Terms of Use, including the Disclaimers and Privacy Policy available on the Website, and all other operating rules, policies, and procedures that may be published on the Website by the Company, which are incorporated by reference.

These Terms of Use apply to every user of the Website. In addition, some services offered through the Website may be subject to additional terms and conditions adopted by the Company. Your use of those services is subject to those additional terms and conditions, which are incorporated into these Terms of Use by this reference.

We reserve the right, at its sole discretion, to modify or replace these Terms of Use by posting the updated terms on the Website. It is your responsibility to check the Terms of Use periodically for any changes. Your continued use of the Website following the posting of any changes to the Terms of Use constitutes automatic acceptance of those changes. We reserve the right to change, suspend, or discontinue the Website (including, but not limited to, the availability of any feature, database, services or content) or any part thereof, at any time for any reason. We may also impose limits on certain features and services or restrict your access to parts or all of the services of Website without notice or liability.

The Website and its contents are available only to individuals who are at least 18 years old (and at least the legal age in your jurisdiction). You represent and warrant that if you are an individual, you are at least 18 years old and of legal age in your jurisdiction to form a binding contract, and that any personal information you may submit will be accurate and truthful. We reserve the right to ask for proof of age from you and your account may be suspended until satisfactory proof of age is provided. We may, in its sole discretion, refuse to offer the Website or any services through it to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Website is revoked in those jurisdictions.

  1. Purpose of the website

The information provided on this Website related to the vehicle features & accessories may differ from those present on the actual physical vehicle. You must check the actual features & accessories before buying the car or taking delivery of the car. This Website should not be regarded as an infallible guide to our products and services. No information provided on this site shall be considered a substitute for your independent investigation. Any reference in this Website to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of the limits prescribed by the authorities.

By entering the Website, browsing, by using and/or downloading any content from the same, or by purchasing any products or services from the same, the users acknowledge that they have read, understood and accepted the terms and conditions of use as set forth herein on the Website. The information provided on this website may be related to products or services that are not available in your country.

  1. General Disclaimer

a. Your use of this Website (including, without limitation, all other links appearing therein, all content, software, functions, services, materials and information made available or described on this Website or accessed by any means thereof), and any marketing or promotional activities or any other item or service provided via this Website ("Ancillary Service"), is at your sole risk. The Website and its contents are provided on an "As is" and "As available" basis, without any warranties of any kind, either express or implied.

b. M&M shall use third-party service providers to assist M&M in improving or providing the services and Website and to monitor our Users' interests and activities including but not limited to informing you about our products and services including their launch and promotion details via emails, calls, WhatsApp texts, messages and/or to provide the information you requested for. You hereby authorise and give your consent to M&M and/or third-party service providers engaged by M&M to collect, use, store, analyse, reproduce, publish, and adapt (either on its own or through third party service provider) the information in relation to Your use of the Website for the purpose of data analysis and for improving Your experience on the Website. You acknowledge that this is solely undertaken by M&M to improve Your experience in relation to the use of the Website and the provision of such Services shall be subject to such additional terms and conditions of M&M and/or third-party service providers.

c. While we make every reasonable effort to ensure that the information contained in the Website is correct, the information may be incomplete, inaccurate or may have become out of date and hence the accuracy, correctness and completeness of the information available on the Website cannot be guaranteed or warranted. We reserve the right to amend, delete, modify or restrict the information available to you on the Website at any time. We also reserve the right to restrict or terminate your access to the Website or any feature or part thereof at any time.

d. We have no special relationship with or fiduciary duty to you. We do not guarantee the authenticity of any data or information that the users provide about themselves. You acknowledge that we have no duty to take any action regarding any of the following:

  • What effects the content on the Website may have on the users
  • How the users of the Website may interpret or use the content
  • What actions users may take as a result of having been exposed to the content
e. You release us from all liability for you having acquired or not acquired information or content through the Website. The Website may contain or direct you to the Websites containing information that some people may find offensive or inappropriate. We make no representation concerning any content on the Website, and you agree not to hold us liable for including but not limited to the accuracy, copyright violations, trademark violations, legality or decency of the material contained in the Website.

f. Neither us nor any of our officers, directors, employees, representatives, agents, subsidiaries or affiliates make any representation or warranty of any kind, express or implied, including but not limited to, the operation or use of this Website, or as to the information content, or materials included on the Website. To the fullest extent permissible under Applicable Law, we disclaim all warranties, express or implied, including but not limited to, the express or implied warranties of merchantability and fitness for a particular purpose, title, compatibility, security of information, accuracy, non-infringement, or arising in the course of dealing or the course of performance relating to the operation or use of this Website.

g. In no event shall we, our directors, employees, agents, partners, suppliers, or content providers, be liable under contract, tort, strict liability, negligence, or any other legal or equitable theory with respect the services available on the Website (i) for loss of profits, data loss, cost of procurement of substitute goods or services, or direct, special, indirect, incidental, punitive or consequential losses or damages of any kind whatsoever; (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origin).

h. The information provided on this Website may be related to products or services that are not available in your country. You acknowledge and agree that this Website and all the materials contained in the Website including historical information are provided for informational purposes only and unless specifically stated herein, should not be considered to be a commercial offer, a license or an advisory. No information provided on this Website shall be considered a substitute for your independent investigation. The information available on the Website does not constitute a professional advice, consultation, and/or service.

i. Where information provided on the Website relates to indications of future trends, events or circumstances, the fact is usually indicated by the use of terms such as "expect," "plan", "intend" or like words. As future developments are subject to varying and frequently unforeseeable circumstances and factors, no guarantee can be given as to the accuracy of the statements made relating to such future trends, events or circumstances. You acknowledge that no forward-looking statement will be construed to be a guarantee of future performance and that the actual result could differ materially from those contained in the forward looking statements. The Company will update any such statements at its own discretion. You are responsible for regularly reviewing these terms and conditions. The stock market and economic data, rates, indices, prices, news, general market related information and such other information and data etc made available is provided solely as a source of information for visitors to the Website and does not represent investment advice or any other form of recommendation. No information on this Website will constitute an invitation to invest in Mahindra & Mahindra Ltd or any of its affiliates, group companies or subsidiaries.


k. This Website may contain materials in the form of user submissions such as opinions polls, reviews, discussion forums, success stories, user comments, user ratings, ‘Likes’, photos by registered / unregistered Users of the Site or other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website. All User Contributions must comply with these Terms.

l. M&M does not guarantee that any certain type of content will be made available through the Website. We may, for any reason, (a) amend, modify, delete, cancel, reject, interrupt, remove, suspend or block or otherwise change any information, content, component, page, contents or user submissions, including, without limitation, any prices, product descriptions, terms, warranties, or these terms of use, now or hereinafter contained or displayed on this Website at any time and from time to time without notice and the same will be effective immediately upon posting on this Website (except with respect to orders placed and accepted by us prior to the time of posting, in which event the terms and conditions in effect at the time the order was placed shall apply).

  1. Services:

M&M has provided this Website as a platform to the Users of this Website and all information and material available on the Website is only to assist the Users of Website who are interested in the services provided by M&M and who want to explore more options before concluding their booking. Among other services and information, M&M may provide any or all the below listed services to the Users:

i. Website may provide the information on new vehicles or upcoming vehicles including without limitation price, specifications, dealer locations, offers etc.
ii. M&M may provide services to research & compare vehicles, customize vehicles, request for test drives, check prices, check technical specifications of vehicle, current offers, stock availability, 360-degree view of the vehicle and such other services. Online booking and order tracking post booking, vehicle service booking, finance option checks, purchase of insurance, exchange of vehicles etc are also features available on the Website, albeit through the use of hyperlinks that may take the Customer to other websites. These hyperlinks have their own terms and conditions and the Users of the Website will be bound and governed by the terms and conditions, privacy policy and the disclaimers, if they choose to access such other websites.
iii. Website may also provide information on the products of third parties as mentioned earlier so as to allow the User to compare the products and services offered by M&M to those offered by third parties. M&M takes the utmost care to ensure that the information provided about the products of third parties are up to date, authentic and accurate so as to avoid any allegations of misrepresentation. The source and the date as of which the information is valid and accurate is also disclosed to the User, wherever information about a product of a third party is provided. The User acknowledges that, no information provided on this Website shall be considered a substitute for your independent investigation.
iv. The Website may include information, data, text, software, sound, photographs, graphics, video, messages, materials, news, notices, articles, contracts, forms, documents or other materials and information which may be viewed or downloaded on or through this Website. Contents shall also include any e-mail, messages, e-cards or any other information furnished by a user to be displayed on the Website by M&M.

All the above listed Services are provided at the sole discretion of M&M, and You acknowledges and agree that M&M can add or provide additional services not listed above or can remove / suspend / cancel any or all services/products, listed above without any notice or liability.

  1. Links to Third-Party Websites or Information regarding Third-Party Services

Links to third-party websites or information regarding third-party services are provided for convenience only and do not imply any approval or endorsement by the Company of the linked sites or information, even if they may contain the Company’s logo, as such sites or third-party services are beyond the Company’s control. Thus, the Company shall not be held responsible for the content of any linked site or any link or any information regarding third-party services contained therein.

If you visit or purchase from a Website affiliated with us or linked to this Website or any other hyperlink that maybe appearing on this Website, your use of such other website/ hyperlink is at your own risk and you will be subject to the terms and conditions of use applicable to such other website/ hyperlink (including, without limitation, such website’s privacy policy and disclaimers). Those other websites are not under our control, and you acknowledge that we are not liable for the content, functions, accuracy, legality, appropriateness, or any other aspect of those other websites or resources. The inclusion on another website of any link to the M&M Website does not imply endorsement by or affiliation with us.

We are not responsible for examining or evaluating, and in no way make any endorsement, warranty, or representation relating to, the content of any such other website/ hyperlink or the quality of any third-party's products/services and will not be responsible or assume any liability for the actions, products, services, or content of any such other website or its related businesses or products/services. You further acknowledge and agree that we shall not be liable for any damage related to the use of any content, goods, or services available through any third-party website or resource. You acknowledge that framing our Website, or any similar process is prohibited.

The websites https://www.mahindrasyouv.com/, https://www.withyouhamesha.com/, https://www.mahindramarazzo.com/, https://www.mahindraboleropickup.com/, https://www.mahindraboleromaxitruck.com/ , https://www.mahindrasmallcv.com/ , https://www.mahindrajeeto.com/ , https://www.mahindrasupro.com/ , https://www.mahindrasupromaxitruck.com/ , https://www.mahindraelectric.com/ , https://www.mahindratruckandbus.com/ , https://www.mahindra-customisation.com/ , https://www.mahindrapurpleclub.com/ , https://www.mahindrauday.com/ , https://www.mahindratopgearclub.com/ and https://www.mahindraadventure.com/ are owned by the Mahindra & Mahindra Limited and by accessing and using of these websites to purchase products and/or services, you acknowledge that you will be bound by the terms and conditions of use applicable to such other website(including, without limitation, such website’s privacy policy and disclaimers).

  1. Software disclaimer:

You are responsible for making all arrangements necessary for you to have access to or use of the Website and ensuring that all persons who access or use the Website through your internet connection are aware of these Terms and comply with them. We do not warrant or represent that this Website or any e-mail sent from us, is or will be free of any viruses or other harmful components, and we do not make any representations or warranties of any kind regarding the consequences of downloading any software, information, or materials from this Website. You assume full responsibility and risk of loss resulting from your downloading or use of any software, information, or materials accessed through or obtained by means of this Website. We recommend that you run a virus check before use of any software provided on this Website and we also recommend that you have an up-to-date backup of your hard disk before using the software. You hereby accept that the Company will not accept responsibility and will not be liable for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software or the Website.

You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or any services or items obtained through the Website or to your downloading of any material posted on it, or on any website linked to it.

  1. Registration, Account and Login

To register on the Website, the Customers will follow the registration process specified for log-in. You shall not use any other party’s User id or/and password for any purpose whatsoever. The Company will not be responsible for any financial loss or any other loss, inconvenience resulting from misuse of your User ID / password / account details.

For becoming a registered user of the Website, the user shall fill the user registration form online and submit the required documents thereof. All the information provided/documents submitted at the time of registration shall vest with Company. You confirm and consent that the documents provided herein may be used by the Company to ensure compliance with all relevant and applicable regulatory and KYC requirements, as need be. Any information provided to us during the registration process will be protected in accordance with our Privacy Policy. You hereby agree and confirm that you will:

(i) Provide accurate, correct, valid and subsisting information/documents at the time of registration on the Website and anytime thereafter, as may be required (“Registration Data”).
(ii) Maintain and promptly update the Registration Data to keep it accurate, current and complete always. We reserve the right to confirm and to validate the information and other details you provided. If you provide any information that is untrue, inaccurate, incomplete, or not current, or if we have reasonable grounds to suspect that such information is not in accordance with the Terms of Use (whether wholly or in part thereof), we reserve the right to reject your registration and/or indefinitely suspend or terminate your membership and refuse to provide you access to the Website.
(iii) Indemnify and keep indemnified the Company from and against all claims resulting from the use of any detail/information/registration data that you post and/or supply to the Company. The Company shall be entitled to remove any such detail/information/registration data you posted even without any prior notification.
Further, You hereby agree and confirm that:

  1. These Terms between the Company and the Buyer is an electronic record in terms of Information Technology Act, 2000 (as amended by the Information Technology (Amendment) Act, 2008) and rules made there under pertaining to electronic records in various statutes. These Terms is generated as an electronic record by a computer system and does not require any physical or digital signatures.

  2. You are liable to ensure that your login id and password is not disclosed or transferred to any other person and that all services on the Website are used only for your own purposes.

  3. In the event You are representing an incorporated entity, You hereby confirm that You have been expressly authorised by such entity to consent these Terms, and such entity agrees to be bound by the Terms.

  4. You represent and warrants us that you hold all the licenses, consents, registrations and governmental approvals including: (i) sales tax/value added tax/service tax/excise duty/ Goods and Services tax registration; or (ii) a trade license; or (iii) relevant licenses and permits for carrying on retail trade; or (iv) certificate of incorporation or registration as a society or registration as a public trust for the purpose of undertaking purchase the products or services through this Website and shall promptly provide copies of the abovementioned to the Company before registration.

  5. Any deviation from the aforesaid will entitle the Company to block\suspend the user’s registration and to take such other action(s) as may be necessary.

  6. Any persons whose registration has been suspended or terminated by the Company for any reason whatsoever, will not be able to use the Website.

  7. If you use the Website, you are responsible in maintaining the confidentiality of your password, account and any activity that occurs in or through your account. We will not be liable to any person for any loss or damage which may arise as a result of your failure to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password, you should contact us immediately at [email protected]. If we have valid reason/s to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability whatsoever.

8. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any Interactive Services on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

  1. User Contributions & Rules of User conduct By using this Website, you represent that you have read, accepted and are bound by the conditions contained in this Agreement. To assist the smooth functioning of this M&M Website, we expect users of the Website to follow these few basic guidelines (which form part of the terms and conditions for access and use of the M&M Website) as are acceptable for a user policy:

a. Access to Website is free and Users (Registered or Guest) can browse the information/products/services for free unless they avail a service or product that is not free of cost. M&M, reserves the right, and may levy certain charges and fees in the future for any of the product or services available on the Website. You agree to pay any such fee as may be applicable to the services or product that You avail.

b. You shall be responsible for all Your fee and/or payment related obligations and M&M reserves the right to suspend the services/account or terminate Your membership in case You do not fulfil Your payment related obligations in full. We also reserve the right to take legal action in case of non-payment of fees.

c. You acknowledge and agree that You shall not use the details of credit card/debit card/net-banking or any other payment instrument which is not lawfully owned by You.

d. M&M, from time to time, may contact third party payment processing service providers to facilitate payment of orders that You place on our Website which includes payment gateway service providers, banks, financial institution etc. You shall be responsible to abide by all rules/regulations/guidelines as issued and applicable to online payments, including those issued or provided by such third parties.

e. When purchasing a product or service on the Website, you may be redirected to a payment gateway website for the purpose of completing online payment for such product or service. When You make the payment through third party payment gateway, such third parties process Your Payment to M&M, provided You comply with all applicable rules and regulations. M&M shall not be responsible for any failure/decline in making payment due to any reason (including without limitation exceeding limit, wrong details etc.) as M&M does not control such third parties. In case of any failure during the payment process, please email at [email protected]. Please note that the payment gateway service provider will have access to your personal and financial information you provide during your purchase and payment, and may use such personal and financial information for providing you the financial services required for the transaction. For all uses that the payment gateway service provider may make, please refer to the payment gateway service provider’s own terms and conditions. The Company shall not be liable or responsible for any acts or omissions by any third-party service provider.

f. The Company does not assume any obligation to monitor the User Contributions that you may post on its Website. The content standards specified here apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable Indian and international laws and regulations. Without limiting the foregoing, User Contributions must not, and you warrant that your User Contributions do not:

  • Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, blasphemous, libelous, or otherwise objectionable. Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and our Privacy Policy.
  • Be likely to deceive any person, or cause inconvenience or be likely to upset, embarrass, alarm or annoy any other person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization, or attempt to gain unauthorized access to any other User’s account.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
  • Belong to another person and to which the User does not have any right to.
  • Deceive or mislead the Company or any third-party about the origin of such messages or in any other manner.
  • Contain material or software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Website or any connected computer resource.
  • Access the Website, features or any of the services offered on or through the Website, by hacking, password mining or any other illegitimate means or through automated means including robot, deep link, page scrape.
  • probe, scan or test the vulnerability of the Website or any network connected to the Website, nor disrupt, interfere, breach the security or authentication measures on the Website or any network connected to the Website or cause any harm to the Website, system resources, servers of M&M connected to or accessible through the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of M&M, including any other Account on the Website not owned by You, to its source, or exploit the Website or service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

If you believe that the Website or any User Contributions violate your copyright, please send us a notice of such copyright infringement to enable us in taking an appropriate action or decision.

Any User Contribution you post to the Website will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material or for any purpose, without any financial or other obligation to you.

You represent and warrant that all of your User Contributions do and will comply with these Terms and that you own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns. While, using some of the tools/features, you may find involvement of of/ by third parties, and Your use of them is also subject to the policies of such third-parties.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We will be under no obligation (i) to maintain any User Contribution in confidence; (ii) to pay you any compensation for any User Contribution; or (iii) to respond to any of the User Contribution. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website. We do not regularly review the posted User Contribution nor do we endorse any User Contribution on the Website. Notwithstanding the aforesaid, we reserve the right to remove any post or User Contribution made by you or any other user through any of the Interactive Services offered on the Website.

g. We collect information from a variety of sources as explained in our Privacy Policy. The term "Personal Data" means information relating to an identified or identifiable individual (i.e. a natural person). All of the information we collect about you is used to monitor the use of the site, develop world-class products and services of superior quality, and provide or make available for you additional services or products. Such use does not result in any personally identifiable information being collected or stored. By submitting your Personal Data through this Website, you shall be consenting to it being handled in accordance with the site’s online Privacy Policy. You agree to provide true and complete information about yourself by registering on this site and you are solely responsible for protecting your password and all acts by way of use of your password. If you have submitted Personal Data through this Website and wish us to cease using it for the purposes submitted, please contact us.

h. Unless with our prior written permission, no part of the Website may be reproduced or transmitted to or stored in any other Website, nor any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service.

i. You have a limited permission to display, print or download extracts from these pages of the M&M Website for your personal, non-commercial and non-profit use only and you shall not be entitled to commercialise any such material or contents on the M&M Website in any way. Any other use or modification of the content of the Company’s web site without the Company’s prior written authorisation is prohibited. Framing this site or using our proprietary marks as meta tags by you or any person acting on your behalf, without our written consent is impermissible. Use of contact information provided on the site for unauthorized purposes, including marketing is prohibited. Any use intended to impede with the working of the site or to intercept any information from the site is prohibited.

j. You may not (whether directly or indirectly including through the use of any program) create a database in an electronic or other form by downloading and storing all or any part of the pages from the M&M Website without our prior written consent save as expressly authorised by an agreement in writing between us, provided any copies of the pages of the M&M Website which you save to disk or to any other storage system or medium may only be used for subsequent viewing purposes or to print extracts for personal non-commercial and non-profit use.

k. You may not amend, republish, distribute, reproduce, adapt or modify any of the materials on the M&M Website or use any of the materials for public performance or otherwise make commercial use of the M&M Website or any materials located on it without our prior written consent.

l. You cannot upload on the M&M Website or submit any content or otherwise distribute or publish through the M&M Website any matter or material which is or may be considered abusive, pornographic, illegal, defamatory, obscene, racist, threatening, harassing, deceptive, fraudulent, tortious; or which is otherwise unlawful, offensive, profane, or invasive of another’s privacy or designed to cause disruption to any computer systems or network. We shall be entitled without liability to the user and at our discretion to remove any such content from our server immediately.

m. You shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the M&M Website, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the M&M Website; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national, and international laws and regulations.

n. You shall not, and shall not permit any third party using your account to, take any action, or submit any content, that infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity, or violates any law or contract; you know is false, misleading, or inaccurate; constitutes unsolicited or unauthorized advertising or promotional material or any junk mail, spam, or chain letters; contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of M&M or any third party; is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or impersonates any person or entity, including any employee or representative of the Company.

o. You shall not: (i) take any action that imposes or may impose (as determined by M&M in its sole discretion) an unreasonable or disproportionately large load on M&M’s or its third-party providers’ infrastructure; (ii) interfere or attempt to interfere with the proper working of M&M Website or any activities conducted on the same; (iii) bypass any measures M&M may use to prevent or restrict access to the M&M Website (or other accounts, computer systems, or networks connected to the same); (iv) run mail list, listserv, or any form of auto-responder or “spam” on the M&M Website; or (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the M&M Website.

p. M&M Website cannot under any circumstances be used for commercial purposes by any user.

q. You grant us a royalty free irrevocable permission to reproduce, download and print your user submissions / User Contributions in any of the sections on the M&M Website. You grant to the Company the worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sub-licensable, transferable right to (and to allow others acting on its behalf to) (i) use, edit, modify, prepare derivative works of, reproduce, host, display, stream, transmit, playback, transcode, copy, feature, market, sell, distribute, and otherwise fully exploit your User Contributions and your trademarks, service marks, slogans, logos, and similar proprietary rights in connection with (a) the Services, (b) the Company’s (and its successors’ and assigns’) businesses, (c) promoting, marketing, and redistributing part or all of the Site (and derivative works thereof) or the Services in any media formats and through any media channels (including, without limitation, third-party Websites); (ii) take whatever other action is required to perform and market the Services; (iii) allow its Users to stream, transmit, playback, download, display, feature, distribute, collect, and otherwise use the User Contributions and Trademarks in connection with the Services; and (iv) use and publish, and permit others to use and publish, the User Contributions names, likenesses, and personal and biographical materials of you and the members of your group, in connection with the provision or marketing of the Services. The foregoing license granted to the Company does not affect your other ownership or license rights in your User submissions/ User Contributions, including the right to grant additional licenses to your User Contributions.

r. We reserve and retain the right or ability to remove the availability or ability of participants to post comments in the event of any breach of these acceptable use provisions.

s. We will enforce appropriate sanctions against any of the users of the M&M Website who are responsible for abuse of the M&M Website. Such sanctions may include, but are not limited to (a) a formal warning, (b) suspension of access through the M&M Website or machines, (c) suspension of access to the M&M Website, (d) termination of any registration of the user with M&M Website or services, and (e) appropriate legal action.

  1. Consent to electronic communications

You consent to receive communications from us electronically or telephonically. We can communicate with You by e-mail, SMS, App notifications, browser notifications, chat platforms telephone, or by posting notices on the Website for various purposes including but not limited to marketing, taking feedbacks of the services on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically or telephonically shall be legally binding on You.

  1. Errors, Inaccuracies and Omissions

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, service shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the Website is inaccurate at any time without prior notice (including after You have submitted Your order for a transaction or initiated a transaction). We are under no obligation to update, amend or clarify information in relation to the services or products offered on the Website, including without limitation, pricing information, information about third party products that are compared with M&M’s product, except as required by law. No specified update or refresh date applied in the service or on the Website, should be taken to indicate that any/all information in the services provided on the Website has been modified or updated.

  1. Report abuse & Feedback

M&M advises its Users, not to post or upload anything which is abuse of the Website or violate any terms of this Agreement. M&M also prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. If You come across any such instance of abuse of violation or any content which is objectionable content or further if You believe that any material/information/post/feedback is infringement of any intellectual property right of You or any other person, You shall inform the same to M&M and M&M is committed to take appropriate action including validation of Your information and remove/modify the content (if necessary), which is in breach of these Terms or any other applicable law. Email Abuse and Threat Policy: Private communication including email correspondence is not regulated by the M&M. M&M advises its Users not to use/send any such email. Any such reported instance will be investigated and M&M will take appropriate measures (including legal steps, if required) to stop such practices.

Your Feedback: When You share any feedback or post any comment (including User Contributions) on Website, it is deemed Non-Confidential. M&M is at liberty to use any such feedback or User Contributions and You represent that: (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) M&M is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) M&M may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from M&M for the feedback under any circumstances.

  1. Intellectual Property

Copyright © 2021 Mahindra & Mahindra Ltd. ALL RIGHTS RESERVED

i. This Website is the exclusive property of the Company. All the contents, documents, information and database included on the Website, including without limitation such text, graphics, images, logos, button icons, pictures, music, sound files, ,animation, audio clips, video clips and their arrangement, demos, digital downloads, data compilations, source code, html codes, reprographics, demos, patches, other files and software), is owned, controlled or licensed by M&M or its affiliates and is protected or covered by copyright, database rights, trade mark, trade dress and other intellectual property laws and other proprietary rights. These materials may not be copied for commercial use, storage, alteration, duplication, distribution, reproduction, transmission, communication, nor should these objects be modified or reposted to other web sites, apps or other digital content without prior written consent from M&M. You may use this material for personal and non-commercial purposes in accordance with the principles governing intellectual property laws. Any other use or modification of the content of the Company’s web site without the Company’s prior written authorisation is prohibited and is violation of the copyright of M&M and/or its affiliates or associates or of its third-party information providers.

ii. The marks ‘Mahindra,’ ‘Rise’, ’the Corporate Logo’, ‘Ridge Device’, model names, logos, emblems, device marks and other marks developed by M&M in relation to its goods and services are the trademarks owned by Mahindra & Mahindra Limited , which also includes all other graphics, logos, page headers, taglines, button icons, hyperlinks, scripts meta tags and service names. The said trademarks should not be used in connection with any product or service that is not in any manner connected or provided by M&M, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits M&M.

iii. All other trademarks not owned by M&M that appear on the Website, are the property of their respective owners, who may or may not be affiliated with or connected to M&M and we do not claim any ownership, right, interest or affiliation with such parties.

iv. Nothing on the Website or your use of any of the services shall be construed as conferring any licence or other rights under the intellectual property or other proprietary rights of M&M, or any third party, whether implied or otherwise, save as expressly provided.

v. Any software, including codes or other materials that are made available for download from the Website, copyright in the pages and in the screens displaying the pages, in the information and material therein and in their arrangement.is the copyrighted work of M&M and/or its suppliers, holding company or affiliates. If you download software from the Website, use of the software is subject to the license terms in the software license agreement that accompanies or is provided with the software. You may not download or install the software until you have read and accepted the terms of the applicable software license agreement. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited unless otherwise provided for in the applicable software license agreement in the case of software, or the express written consent of M&M in the case of codes or other downloadable materials.

vi. You acknowledge and agree that through your use of website or by availing any product or services through or at website, no right (empress or implied) is granted to you in respect of such content. M&M reserves the right to change or modify the content from time to time at its sole discretion.

vii. It is clarified that any use of the Website, Content, Marks or other intellectual property rights of M&M, in contravention of the terms of this Agreement or any applicable law shall constitute the infringement of such intellectual property right of M&M or their respective third party, upon which M&M or third party may initiate the appropriate legal proceedings against the User.

viii. All rights not expressly granted hereunder to the user, are reserved exclusively to M&M. Copyright Infringement

If You believe that Your work or someone’s work from whom You are authorized to represent, has been copied on the Website in a way that constitutes copyright infringement, please provide Our product team the written information specified below. Please note that this procedure is exclusively for the purpose of notifying Us only. It does not guarantee, removal of the content from the website and receipt of such notice will not amount to admission by M&M of any infringement. Any communication received in response to the notice will be without prejudice to our rights under law.

  1. An electronic or physical signature of the owner of the copyright interest and of the person authorized to act on behalf of the owner of the copyright interest;

  2. A description of the copyrighted work that You claim has been infringed upon

  3. A description including the URL(s) of the Website of where the material that You claim is infringing is located on the site;

  4. Your address, telephone number, and e-mail address;

  5. A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  6. A statement by You, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf.

  7. Modifications to the Terms of Use

The Company reserves the right to change the disclaimers and/or the Terms of Use under which this Website is offered at any time and without notice. You will be automatically bound by these modifications when you use this site, and should periodically read the terms of use, the privacy policy and the disclaimers appearing on the Website. After having read and understood the disclaimer and copyright notice, you hereby agree to accept and abide by all the terms and conditions as mentioned therein.

  1. International Use

Accessing M&M Website is prohibited from territories where the content is illegal. If you access the Services from locations other than India, you do so at your own initiative and are responsible for compliance with local laws. Notwithstanding the aforesaid, any purchase of products or services on or through the Website shall be made by an Indian citizen, in case of an individual, or by a customer registered/incorporated in India, in case of a body corporate.

  1. Disclaimer of Warranty, Exclusion of Liability

a. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement in relation to the products except only as provided in the warranty terms of a product as given by its manufacturer. b. We do not warrant that the quality of any product, information, or other material purchased or obtained by You will meet Your expectations, or that any issues with the product will be resolved by Us. c. All materials, including downloadable software, contained in the Company’s Website is provided on ‘as is’ basis and without warranty of any kind to the extent allowed by the applicable law. While the Company will use reasonable efforts to provide reliable information through its Website, the Company does not warrant that this website is free of inaccuracies, errors and/or omissions, viruses, worms, Trojans and the like, or that its content is appropriate for your particular use or up to date. The Company reserves the right to change the information at any time without notice. The Company does not warrant any results derived from the use of any software available on this site. You are solely responsible for any use of the materials contained in this site. d. The information contained in this site does not extend or modify the warranty that may apply to you as a result of a contractual relationship with the Company. In no event will the Company be liable for any damage or loss that may arise from the use of any information contained in our Website or products displayed on our Website, including, without limitation direct, indirect, consequential damages or incidental damages including but not limited to loss of profits or revenues, business interruption, loss of data or any other form of damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the Website or any linked sites. Notwithstanding anything else in these Terms of Use, the Company will not be liable for claims relating to the functionality or availability of this Website. You agree to indemnify and keep indemnified always and hold the Company and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Company arising out of any breach by you of these terms and conditions or other liabilities arising out of your use of this Website. e. In no case shall Company our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of the Website, or for any other claim related in any way to Your use of the Website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use the Website or any Content (or service) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility. In states or jurisdictions that do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the price received by us against the products sold. f. The Company, nor its affiliates nor any of their respective directors, officers, employees or agents shall be liable for any losses or damages resulting from (i) the hacking, tampering or other unauthorized/illegal access or use of the Company technologies, User’s account or the information contained therein, (ii) failure of any transaction due to the reason attributed to (a) the participating banks whose credit or debits cards are being used by the Buyer for the Transaction and (b) any other third party service provider, (c) failure on part of payment gateways facilitating payments for a Transaction, (iv) any failure or deficiency in providing services to the User or (v) any technology failure such as slow working of Website, site crashes, uptime, downtime, failure of payment gateways, call center services. g. Notwithstanding anything to the contrary contained anywhere in the Agreement, to the fullest extent permitted under applicable law, we will not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, in any or its content in any manner. The maximum liability of the Company for any claim arising hereunder (whether in tort or contract or otherwise) will only be limited to the price received by us against the Products sold. h. We will not be liable for any failure and/or delay on our part in performing any obligation under this Agreement, and/or for any loss, damages, costs, charges and expenses incurred that you suffered if such failure and/or delay shall result of or arising out of a Force Majeure Event. For the purposes of this Website, a “Force Majeure Event” means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, hacking, data theft, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government including change in law, governmental orders or restrictions breakdown, and/or hacking of the Website and/or contents provided on the Website, such that it is impossible to perform the obligations under the Terms of Use or any other cause or circumstances beyond the control of the Company hereto, which prevents timely fulfilment of the obligation of the Company in accordance with these Terms. 16. Indemnification a. You agree to indemnify, defend and hold harmless M&M, its subsidiaries, affiliates, representatives, employees, vendors, contractors, directors, suppliers, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as “Indemnified Parties”) from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnified Parties that arise out of, result from, or in connection with (i) Your breach of the terms of this Agreement ; or (ii) any claims made by any third party due to, or arising out of, or in connection with, Your use or misuse of the Website; or (iii) any claim that any Content / User Contributions / Third Party Content, information or materials provided by You caused damage to a third party including but not limited to by way of infringement of an intellectual property of the third party; or (iv) Your violation of any rights of another, including any intellectual property rights. (v) any fraud, negligence or misconduct by You (vi) violation of any applicable laws, regulations including but not limited to that of intellectual property rights, payment of statutory dues and taxes etc. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with M&M in asserting any available defences. b. M&M may notify You of any claims which You shall be liable to indemnify M&M against. You will then be required to consult with M&M regarding the course of action to be undertaken in defending such a claim. Further, You shall not compromise or settle any claim or admit any liability or wrongdoing on the part of M&M without the express prior written consent of M&M which can be withheld or denied or conditioned by M&M in its sole discretion. c. Limitation of Liability: M&M assumes no liability whatsoever for any monetary or other damage suffered by You on account of: (a) The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; (b) Any interruption or errors in the operation of the Website. Notwithstanding anything to contrary in the Agreement(s), in no event shall M&M, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to You for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not M&M has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, services, content, User Contributions or third party content. M&M’s entire and aggregate liability to You under and in relation to these Terms of Use or otherwise shall not exceed Rupees One Thousand Only (Rs.1000/-).

  1. Severability

In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.

  1. Termination

Your Agreement with us as a User shall continue until terminated by You or the Company. We may terminate the Terms of Use at any time and may do so immediately even without notice, and accordingly deny you access to the Website. Such termination will not give us any liability to bear. You may terminate the Terms of Use at any time by informing us in writing through our registered post – "Customer Care, Automotive Division, 3rd Floor, Mahindra Towers, Akurli Road, Kandivali East, Mumbai 400101" or by emailing us to [email protected] , that you no longer wish to be associated with this Website, provided that you discontinue any further use of it.

Any termination of the Terms of Use will not cancel, extinguish or limit in any manner, your obligation to pay for any product already ordered from the Website or affect any liability that may have arisen under the Terms of Use prior to the date of such termination. Upon termination you must promptly destroy all the materials downloaded or obtained from this Website (including copies).

  1. Governing Law and Dispute Resolution

The Terms shall be construed in accordance with the laws of India. All the dispute or difference either in interpretation or otherwise, of any provision of the Terms of Use, shall be referred to a sole arbitrator who will be appointed by the Company and such arbitrator’s decision shall be final and binding. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language. Subject to the above, the courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of or in connection with these Terms. Notwithstanding anything to the contrary contained in the Terms, we reserve, at our sole discretion, our right to seek equitable remedies including by way of injunctive relief before any court of competent jurisdiction.

  1. No Waiver

Our failure to act with respect to your breach of the Terms of Use does not tantamount to a waiver of our right to act with respect to subsequent or similar breaches, unless we waived it through writing.

  1. AUDIT

A. M&M at all times reserves its right, but not an obligation, to audit the content, User Contributions, features available on Website or any other material or information posted/uploaded by the User. If at any time, in sole discretion of M&M, M&M determines that any User Contributions or any other material or feature of the Website is in contravention of any law for the time being in force or spirit of the terms and conditions of this Agreement or violates the privacy of any person, then M&M may either remove or edit or block such material without any notice.

B. Though M&M does not pre-screen the User Contributions, yet that M&M and its designees shall have the right (but not the obligation) in their sole discretion to accept, refuse, move, or remove any contents that are available via the Website.

C. Notwithstanding the above-said right, You acknowledge and understand that all User Contributions, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such User Contributions originated. This means that You, and not M&M, are entirely responsible for all User Contributions that you have provided M&M with, in order to upload, post, transmit or otherwise make available via the Website. You further acknowledges and agree that these User Contributions do not necessarily reflect the views of the M&M nor M&M endorse any such User Contributions

D. Further to this it is informed that M&M may share the information pertaining to such instance (with or without demand) with Government agency for the purpose of verification of identity of User, or for prevention, detection, investigation, prosecution and punishment. Therefore it is advised to You that You should not involve in any such activities or use which violate any applicable law, rules, regulation or breach the terms and conditions of this Agreement.

  1. Notice

a. Notice: All notices under the Terms of Use will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service to the address appearing below;

On behalf of M&M to: Mahindra & Mahindra Limited Attn: Technology Department Address: Mahindra & Mahindra Ltd.Automotive Division, Mahindra Towers, 3rd Floor, Akurli Road, Kandivali (E) ,Mumbai 400 101 Email: [email protected] Working Days: Monday to Friday Working Hours: 10:30 am to 6:30 pm On behalf of User to b. All notices with respect to these Terms of Use from M&M will be served to You: By email (as provided by You at the time of Registration or communicating with M&M) or by general notification on the Website. c. Contacting You: By accessing Our Website and/or availing any service or product at or through Our Website, You give Your consent to Us and both our associate partners (including Dealers, financial institutions etc.) to communicate with You through phone calls/SMS/email communication etc. regardless whether your number is registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in d. Grievance Officer: In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of M&M for the purpose of this Agreement shall be the following: Head - Customer Experience Email: [email protected] Please mark a copy of this email to [email protected]

  1. Entire Agreement

These Terms of Use, Disclaimer, Privacy Policy and other referenced material are the entire agreement between you and M&M with respect to the M&M Website and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and M&M with respect to M&M Website and govern the future relationship. The Terms of Use are personal to you, and are not assignable, transferable, or sub-licensable by you except with our prior written consent. We may assign, transfer, or delegate any of its rights and obligations hereunder without Your consent. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms of Use and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under the Terms of Use, the prevailing party will be entitled to recover costs and attorney’s fees.

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